{"id":2869,"date":"2023-07-10T07:57:27","date_gmt":"2023-07-10T07:57:27","guid":{"rendered":"https:\/\/speed.gaetanoleone.com\/carta-dei-servizi\/"},"modified":"2026-05-11T10:45:29","modified_gmt":"2026-05-11T10:45:29","slug":"carta-dei-servizi","status":"publish","type":"page","link":"https:\/\/speednetweb.it\/en\/carta-dei-servizi\/","title":{"rendered":"Service Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2869\" class=\"elementor elementor-2869 elementor-2440\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aeed54 e-flex e-con-boxed e-con\" data-id=\"3aeed54\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eac308 elementor-widget elementor-widget-heading\" data-id=\"5eac308\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Service Charter<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-540518a elementor-widget elementor-widget-spacer\" data-id=\"540518a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4dbbd elementor-widget elementor-widget-text-editor\" data-id=\"fe4dbbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>With the aim of ensuring transparency in relations with users and in compliance with the Directive of the President of the Council of Ministers dated January 27, 1994, concerning the \u201cPrinciples on the provision of public services\u201d, Resolution No. 179\/03\/CSP \u201cApproval of the general directive concerning quality and service charters in the telecommunications sector pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997\u201d, as well as Resolution No. 131\/06\/CSP \u201cApproval of the directive concerning quality and service charters for fixed internet access services, pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997\u201d and subsequent Resolution No. 244\/08\/CSP and following amendments, together with AGCOM Resolution No. 254\/04\/CSP \u201cApproval of the directive concerning quality and service charters for fixed voice telephony services pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997\u201d, and AGCOM Resolution No. 79\/09\/CSP \u201cDirective concerning the quality of telephone contact services (call centers) in the electronic communications sector\u201d, the Service Charter may be consulted, available in format.pdf<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80232d1 elementor-widget elementor-widget-button\" data-id=\"80232d1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/speednetweb.it\/wp-content\/uploads\/2026\/03\/La-Carta-dei-Servizi.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Charter 2026<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84ac93f elementor-widget elementor-widget-button\" data-id=\"84ac93f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"http:\/\/speed.gaetanoleone.com\/wp-content\/uploads\/2023\/07\/carta-dei-servizi-2022-1.pdf\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Charter 2022<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad9828 elementor-widget elementor-widget-button\" data-id=\"7ad9828\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"http:\/\/speed.gaetanoleone.com\/wp-content\/uploads\/2023\/07\/carta-dei-servizi-2021.pdf\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Charter 2021<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b74de elementor-widget elementor-widget-button\" data-id=\"a9b74de\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"http:\/\/speed.gaetanoleone.com\/wp-content\/uploads\/2023\/07\/carta-dei-servizi-2020.pdf\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Charter 2020<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Charter With the aim of ensuring transparency in relations with users and in compliance with the Directive of the President of the Council of Ministers dated January 27, 1994, concerning the \u201cPrinciples on the provision of public services\u201d, Resolution No. 179\/03\/CSP \u201cApproval of the general directive concerning quality and service charters in the telecommunications &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/speednetweb.it\/en\/carta-dei-servizi\/\"> <span class=\"screen-reader-text\">Service Charter<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/pages\/2869"}],"collection":[{"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/comments?post=2869"}],"version-history":[{"count":3,"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/pages\/2869\/revisions"}],"predecessor-version":[{"id":4456,"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/pages\/2869\/revisions\/4456"}],"wp:attachment":[{"href":"https:\/\/speednetweb.it\/en\/wp-json\/wp\/v2\/media?parent=2869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}