With the aim of ensuring transparency in relations with users and in compliance with the Directive of the President of the Council of Ministers dated January 27, 1994, concerning the “Principles on the provision of public services”, Resolution No. 179/03/CSP “Approval of the general directive concerning quality and service charters in the telecommunications sector pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997”, as well as Resolution No. 131/06/CSP “Approval of the directive concerning quality and service charters for fixed internet access services, pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997” and subsequent Resolution No. 244/08/CSP and following amendments, together with AGCOM Resolution No. 254/04/CSP “Approval of the directive concerning quality and service charters for fixed voice telephony services pursuant to Article 1, paragraph 6, letter b), no. 2 of Law No. 249 of July 31, 1997”, and AGCOM Resolution No. 79/09/CSP “Directive concerning the quality of telephone contact services (call centers) in the electronic communications sector”, the Service Charter may be consulted, available in format.pdf